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Answers to your questions about Hebamio
Get quick answers about features, pricing and support.
FAQ
General information
Why does Hebamio exist?
Midwife Birgit Söllradl wanted to optimize her midwifery work and commissioned her husband, Gerhard, who happens to be a programmer, to create a software - and so everything took its course - more about this in About us.
Satisfied with Hebamio? -What happens after the 6-week test phase?
If you are satisfied with Hebamio and would like to continue using it, please sign the license agreement in your Hebamio.
You can find it under "Hebamio contracts" in the menu bar on the far right.
You will then receive the first annual license invoice from us.
Is everything included in the price?
Yes, digital documentation, invoicing, QM and administration are included in the price.
Extra charges apply for the card reading function and the video consultation.
What would the version after that cost?
You can find the current price under "Offer"
We have a special offer for young midwives to make it easier for them to start their careers - also listed under "Offers".
Product features and use
Do I have to book additional products such as Hebamio Plus or video consultations?
Yes, you must, further information can be found under "Offer".
Do you also offer training courses on the use of Hebamio?
For existing customers:
Yes, we offer various training modules directly for use with Hebamio on an ongoing basis.
Get more information right away under "Academy"
For newcomers:
We hold a presentation on the great and helpful functions of the program for new users every second Wednesday from 2 pm.
You can find all further information under "Academy" -> "Hebamio Cafe"
Do you also offer lectures for midwifery schools?
We would be happy to give a presentation on "the digital midwife" in conjunction with Hebamio online in your classroom.
We deal with topics such as
- the digital documentation (what do I have to consider),
- direct billing (how to bill services as a midwife),
- the course administration and
- the QM
in our presentation.
This presentation is non-binding and completely free of charge for you and your students.
The duration of the event would be approx. 2 hours via Zoom (we will be happy to provide the link).
You are welcome to contact us at support@hebamio.de to arrange an appointment.
Further information under "Academy".
Is it possible to use the program on several devices?
Yes, the software can be used on several devices and even simultaneously.
Which browser should I use?
We recommend using the Google Chrome browser. All other browsers work too!
Only browsers older than 7-10 years such as Internet Explorer 8 are no longer fully supported. You will receive a warning when you log in.
Can I test the software beforehand?
Yes, you can test the software for 6 weeks in advance - free of charge! The data from the test phase can then of course be used further. The subscription is not concluded automatically, but only after you have given your consent.
With the trial version, you can test all the functions that are also included when you purchase the license.
Is electronic billing possible with this software?
Yes, you can create the invoices via Hebamio and settle them directly with the insurance company or forward them to the insurance companies via a forwarding partner.
With direct billing, you settle accounts with the insurance companies and clients yourself as usual.
You can find more information on billing with forwarding partners under "Partners".
Is the mileage allowance calculated automatically?
Yes, as long as the kilometers have been saved or entered during the visit. Some useful functions such as logbook and detailed tour plans are also included.
Can I also do the documentation on my cell phone?
Yes - around 30% of all customers only work with their cell phone. However, we recommend using a tablet, as it is easy to lose track of things due to the wealth of information on a cell phone. You can find hardware recommendations under "Offer" "Hardware requirements".
I have an Apple device, can I also use Hebamio on it?
The software works on all devices with an Internet connection.
The software automatically adapts to the size of the device.
The software therefore also works perfectly on all Apple products.
With Apple products there is a small restriction for offline forms.
Account management
Hebamio Login - How do I log in to my Hebamio?
As soon as you have registered for the test phase, you will receive an individual Hebamio link. This is usually made up of surname.hebamio.de or practicename.hebamio.de. All this information is included in the welcome email.
If you want to log in in the browser, enter your own link(surname.hebamio.de) in the search field!
Or much simpler:
You log in to your instance via login.hebamio.de.
What happens to my data if I cancel Hebamio?
In principle, we are obliged (GDPR) to delete your data after 3 months.
If you give us your explicit permission, the documentation will remain stored on our servers. This service is free of charge.
Do I also have to pay license fees if I take a baby break?
No, the software will be switched to "baby break mode" and you can pause your license period. Any credit can still be used after the baby break.
What is the deadline for canceling the software?
You can cancel the software on a monthly basis. Any credit will be refunded.
Data and documentation
How important is the key for the login?
The key is very important as it is responsible for the individual encryption. Only you know your key and it cannot be reset. Please memorize it very well.
